Terms and Conditions for Hospitality Line
Confirmation
Please note that only one voucher will be issued per booking, therefore your party must arrive together. Please note if the number of passengers shown on the voucher you present on the day exceeds the number you have booked with us, you will be charged for these additional passengers or they may be denied entry.
Cancellations/Amendments
Once a booking date is confirmed, it is only possible to cancel or change the date if our supplier agrees to the change. Please note that certain products cannot be refunded of transferred once booked. If an amendment is possible it will be subject to a £15.00 admin fee. Where a date cannot be altered it will not be possible to issue a refund. In the unlikely event that our supplier needs to cancel the experience after you have booked a date, we will contact you. In this circumstance, Hospitality Line will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.
Complaints
All complaints must be made in writing to Hospitality Line by the lead booker only, we are unable to respond to other members of the party. The lead booker must notify Hospitality Line in writing within 7 days of the event concerned. Failure to comply with this condition shall prohibit the booker from making any claim against Hospitality Line or our supplier at a later date, save for a claim relating to death or personal injury suffered due to negligence on the part of Hospitality Line or the supplier. Hospitality Line will endeavour to respond to all complaints within 28 days of receipt, unless otherwise specified.
General
Hospitality Line does not accept any liability nor will be liable for non completion of any service or any delays arising as a result of:-
- Strikes, riots or lockouts.
- Adverse weather conditions.
- Loss, damage or cancellation due to fire, flood of any other cause beyond its control.
These terms and conditions are governed by English Law and in the unlikely event of dispute, the parties shall submit to the exclusive jurisdiction of the English Courts.