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Gift Voucher Redemption

Terms and Conditions for Hospitality Line

COVID-19

The responsibility for ensuring compliance with local regulations concerning Covid 19 rests with the customer. Please visit the following link for the most up to date government information https://www.gov.uk/coronavirus.

Unfortunately Hospitality Line cannot accept any liability for failure to check the restrictions in place prior to a visit or experience.

Confirmation

Please note that only one voucher will be issued per booking, therefore your party must arrive together. Please note if the number of passengers shown on the voucher you present on the day exceeds the number you have booked with us, you will be charged for these additional passengers or they may be denied entry.

Cancellations/Amendments

Once a booking date is confirmed, it is only possible to cancel or change the date if our supplier agrees to the change. Please note that certain products cannot be refunded of transferred once booked. If an amendment is possible it will be subject to a £15.00 admin fee. Where a date cannot be altered it will not be possible to issue a refund. In the unlikely event that our supplier needs to cancel the experience after you have booked a date, we will contact you. In this circumstance, Hospitality Line will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.

Complaints

All complaints must be made in writing to Hospitality Line by the lead booker only, we are unable to respond to other members of the party. The lead booker must notify Hospitality Line in writing within 7 days of the event concerned. Failure to comply with this condition shall prohibit the booker from making any claim against Hospitality Line or our supplier at a later date, save for a claim relating to death or personal injury suffered due to negligence on the part of Hospitality Line or the supplier. Hospitality Line will endeavour to respond to all complaints within 28 days of receipt, unless otherwise specified.

General

Hospitality Line does not accept any liability nor will be liable for non completion of any service or any delays arising as a result of:-

  • Strikes, riots or lockouts.
  • Adverse weather conditions.
  • Loss, damage or cancellation due to fire, flood of any other cause beyond its control.

These terms and conditions are governed by English Law and in the unlikely event of dispute, the parties shall submit to the exclusive jurisdiction of the English Courts.

0208 295 8621

Copyright © bookmygift.co.uk 2018

contact@hospitalityline.co.uk

Terms & Conditions

If you are booking an experience and have multiple vouchers, please redeem these individually.

Please then email info@hospitalityline.co.uk with a title of “GE Multi” in the subject field. Please confirm in your email the name on your vouchers, along with the voucher references. We will then ensure your bookings are placed together.

IMPORTANT INFORMATION

Here at Hospitality Line the health and safety of our guests remains our key priority. We have, and will continue to follow the UK government guidelines and the latest advice from Public Health England closely.

Further to the latest government guidelines there are a number of venues which are now temporarily closed however you can still redeem your voucher for future dates and many other experiences are still open and can be booked. We understand that this is a concerning and frustrating time for many, and at this stage none of us know what, if any, restrictions may be in place in the early part of 2021 given the dynamic nature of the situation, we will keep you updated of any developments and please rest assured we can reschedule your booking should it subsequently be affected by any new UK government guidelines.

For all customers who already have a booking that is affected please be assured we will be getting in contact with you, however, we would like to kindly request in order to allow us to manage this process that all guests wait for a member of our team to get in contact. We will be working through bookings in order of travel date and would very much appreciate your patience as this time. Please note that vouchers for all experiences after the 23rd December 2020 remain valid.

We are receiving an exceptionally high volume of enquires therefore we would kindly ask, that if you do need to contact us with any queries, that you only submit your request / query by e-mail once at contact@hospitalityline.co.uk ; we will get back to you but would just ask you to please bear with us during this time whilst we work hard to assist all of our customers who have been affected.

Thank you for your understanding.

Notification