Here at Hospitality Line the health and safety of our guests remains our key priority. We have, and will continue to follow the UK government guidelines and the latest advice from Public Health England closely.
Further to the latest government guidelines there are a number of venues which are now temporarily closed however you can still redeem your voucher for future dates and many other experiences are still open and can be booked. We understand that this is a concerning and frustrating time for many, and at this stage none of us know what, if any, restrictions may be in place in the early part of 2021 given the dynamic nature of the situation, we will keep you updated of any developments and please rest assured we can reschedule your booking should it subsequently be affected by any new UK government guidelines.
For all customers who already have a booking that is affected please be assured we will be getting in contact with you, however, we would like to kindly request in order to allow us to manage this process that all guests wait for a member of our team to get in contact. We will be working through bookings in order of travel date and would very much appreciate your patience as this time. Please note that vouchers for all experiences after the 23rd December 2020 remain valid.
We are receiving an exceptionally high volume of enquires therefore we would kindly ask, that if you do need to contact us with any queries, that you only submit your request / query by e-mail once at contact@hospitalityline.co.uk ; we will get back to you but would just ask you to please bear with us during this time whilst we work hard to assist all of our customers who have been affected.
Thank you for your understanding.